Bay City is launching an internal review of its commercial building permit process after growing complaints from local business owners and contractors online. City officials say some of the information shared was incorrect but admit the feedback shows the need for better communication and transparency. Surveys will be sent to past applicants to gather real feedback, and staff will look at ways to fix delays and confusion. The city says this review is about more than just paperwork—it’s about making it easier to grow, build, and invest in Bay City’s future together.