Matagorda County officials plan to seek new emergency medical service options after deciding to end an automatic renewal with current provider Allegiance Mobile Health. The decision follows public complaints about slow response times and outdated procedures. Allegiance defended its service, citing $2 million in recent investments and no rate increases in nearly a decade. County leaders, however, stressed the need for modernization and accountability, noting response times of up to 30 minutes in some cases. Officials aim to issue requests for proposals next year.